Privacy Policy

Information we collect

Through this website we collect only what is needed to understand your enquiry and respond to it. That typically includes your name, contact details, general location, and a broad description of your mortgage situation.

• Contact information: name, phone number, email address, preferred contact method
• Situation information: objective, general location, ownership status, employment type, broad income and credit ranges, timing
• Consent records: the wording you agreed to, and the date and time of submission
• Technical information: IP address, browser type, referring page, and campaign parameters

What we deliberately do not collect here

This website does not request or accept Social Insurance Numbers, dates of birth, banking credentials, account numbers, identification documents, or file uploads. Please do not send these by ordinary email. When your file reaches the stage where documentation is required, a secure process is provided.

Completing an assessment does not trigger a credit check. Credit information is only obtained later, with your express consent, as part of a formal application.

How we use your information

• To review your enquiry and determine how we may be able to assist
• To contact you using the method you selected
• To arrange mortgage financing where you choose to proceed
• To send educational updates, only where you have separately opted in
• To meet regulatory, record-keeping, and anti-fraud obligations

Disclosure to third parties

Information may be shared with lenders, insurers, appraisers, lawyers, and service providers where necessary to assess or arrange financing, and only with your knowledge. We use a customer relationship management platform to store and manage enquiries securely.

We do not sell personal information. Disclosure may also occur where required by law, by our regulator, or by a court order.

Retention and safeguards

Personal information is retained for as long as required to serve you and to satisfy regulatory record-keeping obligations, after which it is securely destroyed or anonymised. Administrative, technical, and physical safeguards appropriate to the sensitivity of the information are maintained.

Your rights

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to contact or to marketing at any time, subject to legal and contractual limits
• Make a complaint about our handling of your information

Cookies and analytics

This website may use cookies and similar technologies to understand how pages are used and to measure the effectiveness of campaigns. Most browsers allow cookies to be blocked or deleted; doing so may affect how parts of the site function.

Privacy questions and complaints

Privacy enquiries may be directed to the contact details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.